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Purchased Premium Foto, but would need higher resolution.

Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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Hi!
I purchased Premium Foto, but I would need higher resolution. Is there a way to get refund for the low res foto when I buy same motiv with higher resolution?

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LEGEND ,
Oct 20, 2021 Oct 20, 2021

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What is the resolution you have purchased, and what is the resolution that you need, please?

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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We licenced:

1) AdobeStock_287826564 and 
2) AdobeStock_287826565

(Mother and daughter cooking in kitchen together cutting broccoli)

We licenced  small 1688 x 1125 px (€ 249,99)
But we need in both cases: big 6000 x 4000 px (€ 499,99)

 

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Contact Adobe customer service on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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