Hello everyone.and thanks for helping.
Im trying to download one of the templates that Ilustrator or photoshop suggest,from the openning screen while create new document.
and after i click the download button there is a messege from adobe stock that says
"Purchasing error
sorry,something went wrong while trying to licence the template.please try again."
someone know how to solve it?
thanks!
Hello Guy,
I am sorry that you are experiencing this error. It is a known issue that customers with some characters, like apostrophes or accent marks, in their user profile will receive this error. Photoshop has not updated to the most recent version of the service which has a fix for this issue. The workaround is to edit your profile information in https://accounts.adobe.com/ and temporarily remove the apostrophe in your last name.
Please let us know if this does not fix the issue.
EBQ
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