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Desnoir
Participating Frequently
September 8, 2017
Answered

Purchasing stock video with credits?

  • September 8, 2017
  • 1 reply
  • 7093 views

Hi I am wondering is it possible to purchase stock videos with credits or can you only buy videos for the price outlined on the video? I don't want to press the license button and accidentally buy a $100 video. Thanks!

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    Videos are available to purchase on-demand for the price stated.  You can't use standard asset image licenses to purchase a video.

    Kind regards

    Bev

    [Edit - changed 'credits' to 'licenses' to avoid confusion]

    1 reply

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerCorrect answer
    Community Manager
    September 8, 2017

    Hi there

    Videos are available to purchase on-demand for the price stated.  You can't use standard asset image licenses to purchase a video.

    Kind regards

    Bev

    [Edit - changed 'credits' to 'licenses' to avoid confusion]

    kimp6944751
    kimp6944751
    Participant
    December 2, 2017

    That's horrible. 

      Beverley Gray
      Community Manager
      Beverley GrayCommunity Manager
      Community Manager
      April 10, 2018

      I agree.

      Very misleading. If the video is not available for use with the image credits nor the monthly packages then it should not be listed as available on adobe stock.

      I feel this Advertising is 100% CLEAR that credits can be applied to ANY item.

      Am I somehow "misinterpreting" what is sated on this page?

      Credit packs for Adobe Stock

      I paid top dollar for 50 credits and was expecting to use them on video based on what was promised in the Credit Pack and subscription agreement.

      Can someone at Adobe please explain what seems to be a contradiction:

      1. Credit Packs state they can be used on ANY content, (using the word "UNIVERSAL")
      2. So is it true or not?
        If I have 50 credits on stock.adobe.com can I use them on video (as claimed by adobe) or not?
      3. If not, then please elaborate on what exactly is being sold in Credit Packs based on the language of the page above?
        Specifically, this line from the terms:
        "They’re universal; meaning that they can be applied toward the purchase of any content on Adobe Stock "

      This page leaves me with what I feel is the most reasonable and obvious assumption: How is Video not part of "any content on Adobe Stock" if the credits are "universal".

      If this "universe" is Adobe Stock, then Video is IN that universe. Thats the impression I was under when I shelled out $500 for 50 credits.

      Please explain this Advertising

      Thank you for your consideration


      Hi zagarskas

      Sorry for the confusion caused.

      When the original query was posted, Credit Packs were not available.  The reference to 'credits' at that time was therefore not regarding credit packs, but licenses.  We are now careful to refer to credits, only when discussing credit packs.

      Credits packs can be used to license any content on Adobe Stock.

      I see you have an Adobe Stock subscription for 10 standard licenses per month.  These licenses can be used for standard assets, not Premium assets or videos.

      I couldn't find a Credit Pack order on your account.  Did you use a different Adobe ID to purchase this? 

      Thanks

      Bev

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