@Abambo
Thank you once again for your reply.
Unfortunately, I have just got this answer from an agent:
"Please refer to this article:
A license purchased from one country cannot be transferred and accessed by a teams account from another country as per the policy."
By @Nikola29944830na6a
What agent? I do not find the provision you quote in your reply. You should point out the relevant paragraph.
It was an agent from Adobe, to whom I got in contact with through the chat option available on adobe.com. He didn't point out to any particular paragraph... I also couldn't find what was the agent talking about when searching through the T&C.
6. Additional Rights. Subject to the Terms and any applicable restrictions, you may have the following additional rights:
(B) Client Use. You may license and use a Stock Asset in combination with other content or materials as part of a project for the benefit of a client (“Client Project”), provided that you purchase new licenses for any additional use of that Stock Asset by you on your own behalf or for the benefit of any other client. In connection with a Client Project, you may permit your client to use the Stock Asset under enforceable written terms no less restrictive than this Agreement. Notwithstanding the foregoing, you must not (A) resell licenses to Stock Assets or (B) use a Pro Image in a Client Project.
Okay, so Company B might use it to work on a Client Project, but not for other projects (like a project done by Company B for another client) - did I get it right?
One more thing before we close this one:
Do you have any idea how can I reach Adobe Legal? Because, in Company B's country of registration, we'd (along complying with the terms) need a written permission to use the licenses, so as to not get in trouble with our own authorized state bodies, as they don't care about Terms and Conditions too much in scenarios like this one - they ask for a written statement from the owner of the license.
I've tried various things (sending mails to copyright-stock@adobe.com, einquiri@adobe.com, legal@adobe.com, which are all mails I got from agents through chat, but none seems to be the correct address. I also tried calling numerous landline numbers (EU, US, Australia... ), but to no avail.
Thank you so much for your replies once again, hope you can help me get the right contact from Adobe.
@Abambo
Thank you once again for your reply.
Unfortunately, I have just got this answer from an agent:
"Please refer to this article:
A license purchased from one country cannot be transferred and accessed by a teams account from another country as per the policy."
By @Nikola29944830na6a
What agent? I do not find the provision you quote in your reply. You should point out the relevant paragraph.
It was an agent from Adobe, to whom I got in contact with through the chat option available on adobe.com. He didn't point out to any particular paragraph... I also couldn't find what was the agent talking about when searching through the T&C.
By @Nikola29944830na6a
I think the customer service agent was talking about a teams or enterprise subscription, where you can't take a subscription and associate someone outside your region to that subscription. That's different from licensing from Adobe stock.
In all cases, I would strongly recommend connecting with your legal department. They should be able to give you correct advice on the licencing terms. Adobe employees will point out to the terms & conditions. If they don't, they risk giving you wrong advice, which their legal department would not appreciate.
What you licence from stock is bound by the terms and conditions of stock. If Substance has its own marketplace, you need to study those terms and conditions.
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