"No download packs available"

[Alice29617100l88y]

Hello, I would really appreciate any help. I'm trying to download an image from Adobe Stock but keep receiving this error:

I have sufficient credit available. 

I've checked in 'License History' and it's not showing there.

I've tried logging out and back in again - as well as using an incognito window (I've even turned my computer off and on again. Twice).

I've tried downloading a different image.

But the problem persists. What do I do?

[moderator cured topics]

[Alice29617100l88y]

 @EvilBugQueen1 I've seen you were able to help others with this same issue. Are you able to help me please?

[WendellaBee]

Hi @Alice29617100l88y, I don't see any issue, it may be that this somehow cleared automatically. I do see that you have consumed all of your credit packs. Let me know if you are still seeing the issue or are having any other difficulty.

[Alice29617100l88y]

Hi @WendellaBee 

I purchased 5 credits this morning (order number: AE01545501254CGB), which are showing in my account so I'm worried that you're saying I've consumed them all.

I've tried logging back in, but now I can't even get into my library to try purchasing the image:

And when I click "View Libraries" it shows this:

[Alice29617100l88y]

@WendellaBee I've also just tried downloading any image and I'm still getting the original error message:

[WendellaBee]

Thank you for this additional information. I'm looking into this.

[Alice29617100l88y]

Morning @WendellaBee. Just to let you know I'm now able to get into my library, but I still cannot download any images from it. Thanks.

[WendellaBee · Accepted solution]

@Alice29617100l88y we had some system issues yesterday that likely caused the issues you were seeing. I've restored 5 credits to your account because the order you placed was affected by the system issues. You should be able to license assets now.

[Alice29617100l88y]

Just downloaded my image! Thank you so much for all your help!!

[Abambo]

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