"we're unable to process your request"

Question

When trying to access Adobe Stock through Photoshop Elements 2024, I get the message "We're unable to process your request.  Please try again later."  I have tried uninstalling and reinstalling Photoshop Elements 2024, the issue persists.  I see where others have had the issues and it corrected itself.  I have been trying to use Adobe Stock for over a month and it continuously fails.

Chrisn N · Accepted Answer

Thank you for your reply. I have since found the solution.

https://community.adobe.com/t5/photoshop-elements-discussions/pse-2024-adobe-stock-not-working/m-p/14898506#M101693

I got in touch with Adobe support. I had to log out and log in again. Now Adobe stock works fine.

Kind regards

Chris

Abambo · Answer

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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