"we're unable to process your request"

[David266695609hee]

When trying to access Adobe Stock through Photoshop Elements 2024, I get the message "We're unable to process your request.  Please try again later."  I have tried uninstalling and reinstalling Photoshop Elements 2024, the issue persists.  I see where others have had the issues and it corrected itself.  I have been trying to use Adobe Stock for over a month and it continuously fails.

[JayI14]

Are you logged into Creative Cloud as well?  You need to be in order for the Stock Panels to load.

[Chrisn N]

I also have the same problem. Has anyone found the solution? Photoshop Elements 2024 works independently of CC. My copy of PSE 2024 is logged in and fully activated. 

Kind regards

Chris

[Abambo]

You still need to be logged in into your Adobe ID, as your program stock uses that information to display the right assets. 

A work around could be using the web to search for assets. It's not that integrated, but it should still work well.

[Chrisn N · Accepted solution]

Thank you for your reply. I have since found the solution.

https://community.adobe.com/t5/photoshop-elements-discussions/pse-2024-adobe-stock-not-working/m-p/1...

I got in touch with Adobe support. I had to log out and log in again. Now Adobe stock works fine.

Kind regards

Chris

[Abambo]

Thanks for the update. 

I'm happy that you found a solution. 

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.