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defaultaaecko5a8f4u
Participant
January 2, 2024
Question

"Your plan includes unlimited adobe stock downloads" - Not available when accessing site

  • January 2, 2024
  • 1 reply
  • 1615 views

I am subscribed to Adobe CC via my organization, which includes unlimited Adobe Stock downloads. The message "Your plan includes unlimited Adobe Stock downloads" appears in my Creative Cloud dashboard. However, whenever I search for an image and the browser window pops up with the results, every single result has the blue button that says "Free with trial". When selecting 'Manage Account' and being directed to the account screen, I can see that I should have access to unlimited Adobe Stock downloads as part of my organizations plan.

It appears like it is trying to get me to pay for something that my employer is already paying for.

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    1 reply

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 2, 2024

    The label "free with trial" is a promotion by Adobe to entice customers to enroll in the free 30-day trial which allows them to license 10 assets under a standard license. If you click through and read about the trial you will learn that the T&C's of the Free Trial indicate that it will automatically convert to an Annual Subscription for 10 assets per month at $29.99/month for a minimum commitment of 12 months if the trial is not cancelled within those 30 days. I don't believe that the free trial is available to current Stock subscribers or anyone who has already taken advantage of the free trial. 

     

    Adobe Stock free trial - Get 10 Stock images free. | Adobe Stock | Adobe Stock

    Jill C., Forum Volunteer
    D
    defaultaaecko5a8f4uAuthor
    Participant
    January 3, 2024

    Absolutely, although I already have unlimited adobe stock images as part of my organizations plan. This is appearing everywhwere but the adobe stock website for some reason. Please see below image.

    C
    Community Manager
    Contributor1Community Manager
    Community Manager
    January 3, 2024

    Perhaps you have more than on Adobe logon ID and the Stock subscription is on a different account? @Contributor1  may be able to help sort this out for you.


    Hello @defaultaaecko5a8f4u, depending on the user profile that's currently selected you should have different access. In the top right of the screen you should be able to open a menu that gives you the "Change Profile" option. Possibly changing a profile will fix this for you.

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