Quota not correct

Forum|Forum|2 years ago
August 10, 2023
3 replies
837 views

@WendellaBee Having a similar problem here with a corporate account. It says I have 10 free downloads, but 0 available in my account. I can access my libraries, but not download new assets.

Troubleshooting

This topic has been closed for replies.

Correct answer WendellaBee

Merged with a post from your colleague.

@Supriti5EE6 please contact the organization's administrator. You might want to start with your corporate HelpDesk.

S

Supriti5EE6

Participating Frequently

exact issue

S

Supriti5EE6

Participating Frequently

My organisation purchased adobe cloud & I could use all licensed untill yesterday. Now I cannot download any image and asking to purchase to free with trial

Abambo

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WendellaBee

Adobe Employee

Hi @jessb14588354,

Could you provide a screenshot of where you see 10 free downloads vs. 0 in your account?

Thanks,

J

jessb14588354Author

Participant

WendellaBee

Adobe Employee

Hi @jessb14588354,

That "Get 10 free" is an offer for you to purchase a 10 asset plan that would be accessible through your enterprise organization. Currently I do not see that your organization has any quota, similar to what you shared in the screenshots that were removed due to your email address being in them. Since your organization doesn't show any quota you'll want to reach out to your administrator to contact support via the admin console for assistance with having quota available for your organization.

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