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coraline31170760gq02
Participant
July 19, 2023
Answered

Résiliation période essai

  • July 19, 2023
  • 2 replies
  • 228 views

Bonjour, 

 

J'ai souscris à un abonnement adobe stock avec un mois d'essai, or je n'ai reçu ni mail de confirmation ou quoi que ce soit. 
Cependant quand je vais sur mes comptes bancaires, je vois bien que le premier prélèvement est prévu. Je ne trouve pas non plus sur mon profil quelque chose qui m'indique que j'ai souscris à quelque chose. Je ne peux donc pas annuler mon abonnement. 

J'ai quand même pu utiliser 4 crédits (sur les 10 de la formule) le jour même de mon inscription, cependant, je ne retrouve pas non plus sur mon compte les éléments qui sont censés être dans ma bibliothèque. 

 

Est ce déjà arrivé à quelqu'un? Ais-je raté une étape? 

 

Merci par avance pour votre aide. 

This topic has been closed for replies.
Correct answer Abambo

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
July 19, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 19, 2023

Es tu sûr de ne pas avoir d'autre compte ?

 

Regarde aussi sous https://account.adobe.com/plans ce qu'il y a comme plans.

 

Si'l n'y a pas de plans, je te conseille de contacter le support d'Adobe. (voir prochain message en anglais)

ABAMBO | Hard- and Software Engineer | Photographer
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