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bsn c83384363
bsn c83384363
Participant
March 3, 2018
Answered

Re: Accidentally bought stock photos

  • March 3, 2018
  • 2 replies
  • 389 views

Hi there,

I accidentally just bought a Premium Image, I was trying to see how much credits it would take when I got a message saying that the image was licensed and a bill has been sent, I am in big trouble because this is my work account and I am not allowed to get purchases out of our credit. Is it possible to cancel this order?

Photo number is:    133714697

Thanks,

Juan

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi BSN,

    I apologize for the trouble you have faced. I would like to inform you that the premium images are purchased on-demand and are not refundable.

    However, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide an exception.

    Regards

    Twarita

    2 replies

    U
    UTHSC
    Participant
    May 9, 2019

    Hey there! I accidentally licensed a stock photo as well. I was trying to add the watermarked version to my library and clicked the wrong button. Thanks!

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 5, 2018

    Branching to a new discussion,

    Hi BSN,

    I apologize for the trouble you have faced. I would like to inform you that the premium images are purchased on-demand and are not refundable.

    However, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide an exception.

    Regards

    Twarita

    777mcj25
    777mcj25
    Participant
    May 13, 2021

    Seems kind of 

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