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vincentr72891113
Participant
February 2, 2018
Answered

Re: Adobe Stock Cancellation – 60 days free

  • February 2, 2018
  • 1 reply
  • 493 views

Hi Berverley,

I think i'm one more with this issue. I can't cancel my subscription to adobe stock because after i click on "manage plan" notthing ever appear. I'm still in my trial month and i alredady block the payment from my paypal by safety. 

Like i don't want to wait and see if the payment it's reject or not, could you cancel my subsciption properly please

Thanks for your help

      This topic has been closed for replies.
      Correct answer twaritar3263062

      Vincent,

      Please check your private message for more information.

      Regards

      Twarita

      1 reply

      twaritar3263062
      twaritar3263062
      Participating Frequently
      February 2, 2018

      Branching into a new discussion,

      Hi Vincent,

      Sorry to hear that you are facing issues while cancelling your Stock subscription. I did go through your account details and noticed that you have 10 images a month (one-year) subscription which was purchased on 16th of January 2018.

      Also, I see you have an on-demand purchase as well for which you were charged 76.79 EUR on 16th January 2018.

      Note: On-demand purchases are not refundable.

      If I understand correctly, you want to cancel your Stock subscription (10 images a month one-year plan). Please confirm the same so that I can further assist you.

      You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

      Regards

      Twarita

      V
      vincentr72891113Author
      Participant
      February 2, 2018

      Hi Twarita

      I do not expect to be refund for my on-demand purchases of course but yes i confirm i want to cancel my Stock subscription of 10 images a month please.

      Let me know if i have something to do on my side to make the process easier.

      Thanks for your quick answer

      Best regars

      Vincent

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      February 2, 2018

      Vincent,

      Please check your private message for more information.

      Regards

      Twarita

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