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This is a terrible way to run business as i too keep getting charge wven when I have cancelled multiple times. The accounts section makes it so extremely difficult to find how to cancel and it so frustrating. Even to contact via chat or phone is frustrating. Please cancel my Adobe Stock Account.
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Hi Tess,
I apologize for the poor experience. I did go through your account details and noticed that there is some issue with the payment and that is the reason you are unable to get the cancel button.
I would request to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.
If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
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Branching into a new discussion,
Hi Tess,
I apologize for the poor experience. I did go through your account details and noticed that there is some issue with the payment and that is the reason you are unable to get the cancel button.
I would request to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.
If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
If you still face trouble, please let us know so that I can further assist you.
Regards
Twarita
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this seems to be a pretty common issue
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Hi Wilson,
Please see the response to your issue here: I tried to cancel my free trial, adobe didn't let me, now I'm being billed $250+
Regards,
Sheena