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Iclearwater70s
Participant
December 12, 2017
Answered

Re: cancel adobe stock

  • December 12, 2017
  • 1 reply
  • 530 views

I am also trapped in the endless loop trying to cancel adobe stock.

Customer service - please cancel immediately.

I do not wish to be automatically renewed in January as today's email notification indicates.

Jocelyn

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    I understand that Jocelyn!

    Please Contact Customer Care for the cancellation requests.

    You may also refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you still face troubles reaching the support.

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    December 12, 2017

    Hi Jocelyn,

    You can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

    I
    Iclearwater70sAuthor
    Participant
    December 12, 2017

    I'm sorry but this has been no help at all.  I keep being sent to the same set of directions, which do not at all match what appears on my account page.  I wish I could send you a screen capture of my page so you can see what I'm referring to.

    There is NO LINK allowing me to "Cancel plan" on my account page as you suggest.  I'm beginning to think this is a deliberate ploy to make it nearly impossible for members to cancel.  It is certainly not as easy to cancel as Adobe makes it to sign up.  Also, there was nothing in the original sign-up that suggested renewal would be automatic, or I would never have subscribed to the plan.  My first notification of this feature was Adobe's email announcement received this morning - after a year of monthly payments.

    If you have no authorization to prevent my Adobe Stock subscription from automatically renewing, I need to be directed immediately to an Adobe representative who has authority to accomplish that.

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    December 12, 2017

    I understand that Jocelyn!

    Please Contact Customer Care for the cancellation requests.

    You may also refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you still face troubles reaching the support.

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