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kyleandrews84
Participant
September 12, 2018
Answered

Re: CANNOT DOWNLOAD IMAGES FROM ADOBE STOCK

  • September 12, 2018
  • 1 reply
  • 281 views

Hi Twarita

I can't download an image because my account has been deactivated. When I try to reactivate it by updating my credit card info, it just returns back to previous page that still says "account deactivated" in red. I've tried this six times and restarted my browser when doing so.

Please help

Kyle

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Kyle,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    September 12, 2018

    Branching to a new discussion,

    Hi Kyle,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I would suggest you to sign out from Adobe Stock, sign back in, and try to purchase the asset again. Also, try using a different browser and let us know if this solves your issue.

    Regards,

    Twarita