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darrellc39438766
darrellc39438766
Participant
May 22, 2018
Answered

Re: Customer Service Complaint

  • May 22, 2018
  • 2 replies
  • 524 views

Hi.  I too am experiencing absolutely awful customer support.  I have been trying for almost 2 months to get the remainder of my refund.  I am still owed $252.00 USD as a refund for charging me when I cancelled my subscription over $300 USD.  I keep getting told that the “senior team” will get it resolved but nothing happens. No phone call, email or refund.  I have called over 7 times and get the same answer but no solution.

The Adobe customer care and support is an absolute joke.  I have never been treated so poorly.  I even posted my concern on the adobe forums. I had someone reply saying they will look into it.  Guess what .... no reply.  A company as large as Adobe should care about there customers.  I have kept a record of all my online chats.  I keep getting promised the refund but never get the matter resolved.  Not sure what else I can do.  Maybe looking into legal recourse would get their attention.

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Hi Darrell,

      I've received an update that the refund has already been processed on 22nd May, 2018.

      Please check and confirm.

      Regards,

      Sheena

      2 replies

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      May 28, 2018

      Hi Darrell,

      I've received an update that the refund has already been processed on 22nd May, 2018.

      Please check and confirm.

      Regards,

      Sheena

      darrellc39438766
      darrellc39438766Author
      Participant
      May 28, 2018

      Good morning

      Yes I did receive the refund.

      Thank you very much for getting this dealt with.

      Darrell

      Sheena Kaul
      Sheena Kaul
      Legend
      May 28, 2018

      You are welcome!

      Sheena Kaul
      Sheena Kaul
      Legend
      May 22, 2018

      Branching into a new discussion

      Hi Darrell,

      I apologize for the poor support experience that you've been through.

      I checked your account see the case interactions where you had contacted the support and the case still hasn't been resolved.

      I am going ahead and escalating the case from my end and will be updating you with the details.

      Appreciate your patience!

      Regards,

      Sheena

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