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zippos45947015
zippos45947015
Participant
December 26, 2018
Answered

Re: How do I get a refund on a subscription to Adobe Stock

  • December 26, 2018
  • 1 reply
  • 650 views

Hello Sheena,

Ive been charged with a subsciption fee for Adobe Stock that i canceled after free period,

I did not use the service but was charged nontheless. I have to ask for a refund, please

check that the service was not used after free period!

best regards, Jacob

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Zippo,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Nov 2018. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for the refund requests.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 26, 2018

    Branching to a new discussion,

    Hi Zippo,

    Sorry to hear that.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 26 Nov 2018. If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for the refund requests.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    zippos45947015
    zippos45947015Author
    Participant
    December 27, 2018

    Dear Sheena ,

    I did cancel it yesterday after I got the first bill, does that mean a

    refund is still avaible? please make it happen if thats possible

    thank you !

    regards, Jacob

    [email junk removed ussnorway]

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 27, 2018

    Zippo,

    Yes, you are eligible for a refund since you have cancelled your Adobe Stock subscription within the timeframe(i.e. within 14 days after the beginning of the second month’s billing cycle).

    Please reach out to our support team as they will be able to initiate/ process the refund for you. Kindly see the link to contact support in my above post.

    Regards,

    Twarita

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