Re: how do I unlicense something that I purchased accidentally?

Forum|Forum|6 years ago
March 28, 2019
2 replies
2169 views

Hi Twarita,

I accidentally licensed this resume template:

Resume and Cover Letter Layout with Pale Pink Accents. Buy this stock template and explore similar templates at Adobe St…

But I have not downloaded it. Is there a way to remove it from my account and reimburse me for the one credit? Thank you in advance!

This topic has been closed for replies.

Correct answer twaritar3263062

Branching to a new discussion,

Hi Erin,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

J

jaceym60605345

Participant

Hi I've also accidently licensed 1 Adobe Stock photo while scrolling, would it be possible for me to unlicense it? The number is #195959235 . Thanks in advance.

WendellaBee

Adobe Employee

Hi J.,

I'm sorry there is currently no way to undo an accidental license. I have confirmed you licensed this asset and have granted you a replacement license.

EBQ

R

Rai97

Participant

My name is Adriana. I actually accidentally licensed 1 video on adobe stock. Would it be possible for me to unlicense it? The number is #99629007. Thank you!

twaritar3263062Correct answer

Participating Frequently

Branching to a new discussion,

Hi Erin,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

S

sarahh76835558

Participant

Hi Twarita, it took me two accidental clicks on the bottom left corner of pictures to realize that clicking that corner licenses that image. I haven't downloaded them. Can you return them so I haven't wasted my credits? Also maybe you should consider putting up a confirmatory dialogue after someone clicks the bottom corner of an image in the "search" images list.