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Re: how do I unlicense something that I purchased accidentally?

New Here ,
Jan 29, 2019 Jan 29, 2019

Hallo,

I accidentally have ordered a few minutes ago the picture #191993072 (Order ADB051403038DE)

Can you please take it off my account and give me a credit back.

Thank you in advance

Regards

Dorota Maria

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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2019 Jan 30, 2019

Hi Dorota,

I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

Let me know if you're unable to reach the support.

Regards,

Sheena

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Adobe Employee ,
Jan 30, 2019 Jan 30, 2019
LATEST

Hi Dorota,

I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

Let me know if you're unable to reach the support.

Regards,

Sheena

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines