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dorotaj32732399
Participant
January 29, 2019
Answered

Re: how do I unlicense something that I purchased accidentally?

  • January 29, 2019
  • 1 reply
  • 226 views

Hallo,

I accidentally have ordered a few minutes ago the picture #191993072 (Order ADB051403038DE)

Can you please take it off my account and give me a credit back.

Thank you in advance

Regards

Dorota Maria

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Dorota,

    I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

    Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

    Let me know if you're unable to reach the support.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    January 30, 2019

    Hi Dorota,

    I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

    Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

    Let me know if you're unable to reach the support.

    Regards,

    Sheena

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