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Re: How to unlicense Adobe Stock image

New Here ,
Feb 28, 2019 Feb 28, 2019

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Hi Sheena,

I just accidentally licensed a photo. Is there a way to undo this now? Thanks for your assistance!

Kelli Cav

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correct answers 2 Correct answers

Adobe Employee , Feb 28, 2019 Feb 28, 2019

Kelli,

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee , Jul 26, 2022 Jul 26, 2022

@billfeva Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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New Here ,
Feb 28, 2019 Feb 28, 2019

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I may be licensing one or more eventually but need to show to client first.

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Adobe Employee ,
Feb 28, 2019 Feb 28, 2019

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Branching to a new discussion,

Hi Kelli,

Sorry to hear that.

Could you please share the file ID which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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New Here ,
Feb 28, 2019 Feb 28, 2019

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#106601710

It is “Human Organs Thin Line Icon Set”

KELLI CAVANAUGH

Graphic Designer | The Franklin Institute

<removed by moderator>

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Adobe Employee ,
Feb 28, 2019 Feb 28, 2019

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Kelli,

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Apr 17, 2019 Apr 17, 2019

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Hi. I accidentally licensed a photo as well. Is it possible to unlicense it and return the credit?

FILE #:  165052267

Thanks,

Tim

[Moderator deleted e-mail. Please do not post private information here.]

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New Here ,
Jun 07, 2019 Jun 07, 2019

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Hi,

My assistant accidentally licensed a picture. Is it possible to unlicense it also for me?

The number is: #132311773

Thank you.

Kind regards,

Kirsi

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Hello, we just licensed a video (FILE #:  390019348) and only need the HD version but accidentally purchased the 4k version for way too many credits. Can we swap our license to the smaller HD version and get our credits back?

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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@billfeva Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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