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kellic1970
Participant
February 28, 2019
Answered

Re: How to unlicense Adobe Stock image

  • February 28, 2019
  • 2 replies
  • 1224 views

Hi Sheena,

I just accidentally licensed a photo. Is there a way to undo this now? Thanks for your assistance!

Kelli Cav

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hello, we just licensed a video (FILE #:  390019348) and only need the HD version but accidentally purchased the 4k version for way too many credits. Can we swap our license to the smaller HD version and get our credits back?


    @billfeva Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    2 replies

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 28, 2019

    Branching to a new discussion,

    Hi Kelli,

    Sorry to hear that.

    Could you please share the file ID which you have accidentally licensed so that we can further assist you?

    Regards,

    Twarita

    K
    kellic1970Author
    Participant
    February 28, 2019

    #106601710

    It is “Human Organs Thin Line Icon Set”

    KELLI CAVANAUGH

    Graphic Designer | The Franklin Institute

    <removed by moderator>

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 28, 2019

    Kelli,

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    K
    kellic1970Author
    Participant
    February 28, 2019

    I may be licensing one or more eventually but need to show to client first.

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