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Re: If I cancel my monthly subscription do I still have access to unused downloads?

New Here ,
Jul 01, 2018 Jul 01, 2018

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It is not clear from the answer - if you have downloaded photos that you are using and you cancel your membership do you loose the licence especially if it is the offer of 10 free stock pictures in the month that is free?

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correct answers 1 Correct answer

Adobe Employee , Jul 02, 2018 Jul 02, 2018

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Hi Mel,

Thanks for reaching out to the Adobe Stock community.

If you download all the assets prior to cancelling your Adobe Stock subscription, the downloaded images will always remain in your license history.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Jul 02, 2018 Jul 02, 2018

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Branching to a new discussion,

Hi Mel,

Thanks for reaching out to the Adobe Stock community.

If you download all the assets prior to cancelling your Adobe Stock subscription, the downloaded images will always remain in your license history.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
May 01, 2024 May 01, 2024

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Hi, do I loose assets that have not been downloaded yet if I cancel? 

 

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Community Expert ,
May 01, 2024 May 01, 2024

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When you cancel, you will lose the unused credits. Anything you have licenced stays licenced.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 01, 2024 May 01, 2024

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Reconfirm that you have downloaded licensed assets and saved them securely. Some assets are removed from the database, probably because the contributor has closed their stock account. You will not be able to re-download those.

Jill C., Forum Volunteer

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Community Expert ,
May 01, 2024 May 01, 2024

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quote

If you have previously licensed assets that you've never downloaded, be sure to do that before canceling your stock account. You will not be able to download them once your stock account is closed. 


By @Jill_C

You will always be able to download and redownload the asset, as long as that asset is in the database. It is, however, good practice to safeguard licenced assets as either the contributor or Adobe may delete that asset, and then it won't be available any more.

Abambo_0-1714576132255.png

If you close your Adobe account, you will lose access to your licence history, and you can't download the assets any more.  And, in  the case of disputes, you won't be able to prove that you did indeed licence the asset.

 

Only unused credits are forfeit when you cancel your subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 01, 2024 May 01, 2024

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Thanks for the clarification. I should have stated that more clearly.

Jill C., Forum Volunteer

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Community Expert ,
May 02, 2024 May 02, 2024

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You're welcome. 😉

ABAMBO | Hard- and Software Engineer | Photographer

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