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C
celiae33974103
Participant
March 23, 2018
Answered

Re: Unable to cancel my Adobe Stock subscription

  • March 23, 2018
  • 1 reply
  • 499 views

I don't have an Adobe Stock subscription showing when I login, but I am being charged.

Please Help!

(I also can't work out how to start a new forum chat!)

Thanks,


Celia

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Celia,

    You may also Contact Customer Care for more details on the billing query.

    Regards,

    Sheena

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 23, 2018

    Branching to a new discussion,

    Hi Celia,

    Sorry to hear that you are facing troubles with Stock services.

    I looked into your account details and noticed that you had signed up for three Stock subscriptions earlier and all three of them were cancelled. I am also unable to locate any charge on your account for this month. Can you please provide a few more details about the charge you are noticing for Adobe Stock? Also, please share a screenshot if possible. I would request you share the information in a private message as it is a public forum.

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Regards

    Twarita

    C
    celiae33974103Author
    Participant
    March 23, 2018

    I do not understand why I am still paying £23.99 per month for nothing!

    I may have another account attached to my gmail account?

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 26, 2018

    Hi Celia,

    I understand that you are getting charged (amount: £23.99)/ month. Can you please private message me your another Adobe ID on which you suspect the charge as mentioned above?

    Regards

    Twarita

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