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jasonr43122786
Participating Frequently
June 26, 2017
Answered

Re: Unexpected Charges

  • June 26, 2017
  • 1 reply
  • 1809 views

I have the same issue. I was in Dollar Photo but at $39+ AUD per month for 10 pics it seems a bit pricy.

I have 171 unused pics available to me. Can I put my account on hold or cancel and still access them?

Regards

Jas

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Jason,

    I see you have an Adobe account under the same is as with forums. I see you have 45 DPC credits which will be active for another year, however, any unlicensed Stock credits would forfeit upon cancellation of the subscription.

    Please see the terms for help: Common Questions, Adobe Stock

    Let us know if you need any more information.

    Thanks

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    June 26, 2017

    Branching to a new discussion,

    Hi Jason,

    I see you have an Adobe account under the same is as with forums. I see you have 45 DPC credits which will be active for another year, however, any unlicensed Stock credits would forfeit upon cancellation of the subscription.

    Please see the terms for help: Common Questions, Adobe Stock

    Let us know if you need any more information.

    Thanks

    Twarita

    J
    jasonr43122786Author
    Participating Frequently
    August 5, 2017

    Hi There, I can't seem to access invoices for my last 3 months purchases.

    I went through the support and tried a couple of different browsers but still no luck.
    I'm wondering if its something to do with the $10 plan that I was on. It shows that I don't have any new invoices since then.

    Cheers

    Jas

    J
    jasonr43122786Author
    Participating Frequently
    August 10, 2017

    Hi Jason,

    As Wendy mentioned you can get the invoices from within your accounts page.

    Please see Managing your Membership FAQ: How do I print a payment receipt or invoice for detailed steps.

    Let me know if that helps!

    Regards,

    Sheena


    Hi There.

    I tried that and it doesn't have any current invoices. Only older ones.

    Is there another way of accessing or is there a technical issue?

    Kind Regards

    Jason

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