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Receipts for extended image purchase?

Engaged ,
Apr 03, 2023 Apr 03, 2023

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I purchased six images with an extended license and I would like to use them on a game that I am designing at GameCrafter.com.  The game site requests receipts showing that I have purchased the extended licenses for these images.  But Adobe Stock does not issue such receipts.  My only receipt is a receipt for my payment to the subscription service. The best I can apparently do is to provide the game site with a screen shot of the relevant portions of my license history.

 

This seems like a very awkward, insecure and potentially time-consuming way of proving my right to the images.  I suppose GameCrafter will accept it, but it seems makeshift.

 

Since the whole point of a stock photo site is to grant licenses, I think it should be easier to prove to others that one has actually done so, without having to compile a set of screenshots for the purpose.

 

Is there any other way for me to prove my ownership of my images except by taking screen shots of the releveant portions of my license history?

 

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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Your license history will show you the assets you've licensed. If you require further assistance please contact customer care.

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Engaged ,
Apr 03, 2023 Apr 03, 2023

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Thanks. Yes, I know that the license history shows purchases.  But do I really have to take screenshots of all the extended licences in the license history?  There should be a receipt from Adboe that demonstrates that I have purchased the extended license for given pictures.  I have already contacted customer serivice twice and they've been unable to help and given me contradictory information -- and in one case just stopped responding to me.

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Engaged ,
Apr 03, 2023 Apr 03, 2023

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I'm not sure why this is such a big secret. Surely almost every purchaser of an extended license has to show that they have licnsed an image.  It seems odd to prove that by providing a screenshot that could easily be fabricated.

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Engaged ,
Apr 03, 2023 Apr 03, 2023

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One Adobe rep said he'd ask someone to send me a receipt which listed my extended licenses but he never followed through.

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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Hi @777bbbbq,

I'm sorry that happened. Let me reach out to our customer care leads and get someone to follow up with you. I see that we have a phone number and email, which is your preference for someone to contact you? It would be helpful for them if you know which files require proof. They will need the asset ID numbers when they connect with you.

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Engaged ,
Apr 03, 2023 Apr 03, 2023

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Okay. Is there an email address I can send that info to?  I already provided the image ID numbers before.  

 

My question is not just about the images that I've currently licensed, but I have a general question: how do I prove ownership of an image license to other parties? The screenshots of the license hisotry I see do not show my name -- they just show that someone licensed the images, not that I licensed them.

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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To be honest this request rarely comes up. I have forwarded your feedback to our product team.  I also found your asset ID list. I'll share that with the customer care team.

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Engaged ,
Apr 03, 2023 Apr 03, 2023

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I'm surprised no one else has this issue.  Maybe I'm overlooking something obvious.  But the situation is this: GameCrafter wants proof that I have an extended license that I am using on a game that I am designing on their site.  But Adobe Stock does not supply a receipt that says I purchased an extended license -- or any license, for that matter.   And I can't use a screenshot as proof of purchase since the license history does not have my name on it.

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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I understand.

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Engaged ,
Apr 03, 2023 Apr 03, 2023

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Seems to me that this issue must arise for anyone who wants to use Adobe images on creation-on-demand sites like Cafepress, which also require proof of ownership of images.

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Customer care will be reaching out to you. This is your case number: ADB-28791793-G4S2

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Engaged ,
Apr 11, 2023 Apr 11, 2023

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I have yet to hear from customer service.  I got a call saying they'd call me the next day, but no call was received.

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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I've pinged the team for an update, sorry for this delay.

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