Reembolso

[Leyi5E47]

He cancelado mi suscripción antes de que pase los 14 días, por que se me ha cobrado 98€.

[Abambo · Accepted solution]

Si canceló a tiempo, se le reembolsará. Sin embargo, esto se inicia manualmente y no automáticamente. Si no le devuelven el dinero en los próximos 14 días, póngase en contacto con el servicio de atención al cliente de Adobe.

Puede contactar con el servicio de atención al cliente de Adobe aquí: https://helpx.adobe.com/contact.html - haga clic en la pequeña llamada en la parte inferior derecha de la pantalla y escriba "agente".

Traducción realizada con la versión gratuita del traductor www.DeepL.com/Translator

[Leyi5E47]

Hola, han pasado 14 días y no he recibido el reembolso, y no puedo contactar con nadie porque no me sale la pestaña de llamada que me indica. 

[WendellaBee]

Hi Leyi5E47,

We cannot assist you with this on the community page. You will need to contact customer care for help. Look for the chat icon in the lower right corner. There are options there for contacting an agent.

https://helpx.adobe.com/es/contact.html

[Leyi5E47]

Could you tell me where is the  chat? Because there is not any chat... 

[WendellaBee]

[WendellaBee]

Scroll down

[Leyi5E47]

Is the same with the laptop... There is not any chat

 

[Leyi5E47]

[WendellaBee]

Please use try with Chrome or Firefox. It appears you are using Opera.

[Leyi5E47]

I am using chrome...

[Leyi5E47]

Could you tell me another way to contact with them? I just want my money back, it is too much money that I can not speend...

[WendellaBee]

I'll have someone from customer care reach out to you. I'm sorry you are having trouble with the chat feature. There may be a browser setting preventing the feature.

[Leyi5E47]

Okay, thank you

[WendellaBee]

Hell Leyi...,

Our customer care team has sent you email but have not received any response. Please check your spam folder if you have not seen a message from our customer care team.

[Leyi5E47]

Yes, I already saw the mail, thank you

[Lili Di]

tambièn he sido estafada por adobe... encima dicen (en inglès) que no leì bien el contrato antes de pagar...