Skip to main content
philipph50692061
philipph50692061
Participant
October 12, 2018
Answered

Refund Adobe Stock

  • October 12, 2018
  • 1 reply
  • 604 views

Dear Adobe Support Team

As I am unable to find another way of contacting you I am now using this forum.
I bought the 1 Year monthly payed Adobe Stock subscription yesterday only to realise that this only gives you access to stock images and nothing else. This is not what I needed and I then purchased the asset I need as an on demand option.

This however leaves me in an unplesant position. I did not want a subscription which lasts a year (I did not see that when I bought it) and also I did not want stock images.

I have seen that adobe stock customers can get a refund in the first 14 days of their subscription.
So I ask you adobe support to please:

  1. Make sure that I have canceled my adobe stock subscription (I think I did but I am not quite sure)

  2. Refund my purchase such that I do no longer have to pay the about 30 euro, every month until next year.

Thank you very much for your time
Philipp Hadjimina

This topic has been closed for replies.
Correct answer Beverley Gray

Hi Philipp

I can confirm that you have cancelled your Adobe Stock subscription.  You were not charged as the first month is free.

Kind regards

Bev

1 reply

Beverley Gray
Beverley GrayCorrect answer
Inspiring
October 12, 2018

Hi Philipp

I can confirm that you have cancelled your Adobe Stock subscription.  You were not charged as the first month is free.

Kind regards

Bev

philipph50692061
philipph50692061Author
Participant
October 12, 2018

So you can confirm that I will no longer have to pay a subscription fee? I.e. That everything is cancelled and that I will not have to pay the monthly installments until next year?

Thank you for your time

twaritar3263062
twaritar3263062
Participating Frequently
October 12, 2018

Hi Philipp,

Since you have already cancelled your Adobe Stock subscription- 10 images per month(one-year) plan, there will no further charges for the same in future.

Regards,

Twarita

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices