Refund - Audio producer "View Points/Epidemic Sound" does not remove copyright strike on Youtube

[Simon352124332ggi]

I bought the following audio file:

#331445641 | View Points/Epidemic Sound | Arts and Crafts

I then uploaded a video to Youtube using the audio file. Youtube detected that I used the audio file and I used the following tutorial to add my license code:

https://blog.adobe.com/en/publish/2020/06/16/adobe-stock-audio-content-id-claims#:~:text=To%20find%2....

After taking a look, the autor did not remove the copyright strike. I want to have a refund for this audiofile and I'm really unhappy with this content producer.

Thanks for your help

[Abambo · Accepted solution]

What does YouTube support say? After providing the licence key, YouTube should allow you to use that sound on their system if used correctly.

[EvilBug1 · Accepted solution]

@Simon352124332ggi Really sorry you are experiencing this. I have send the refund in your account, so feel free to switch to another asset. 
Meanwhile, please refer to @Abambo's post above. After providing the licence key, YouTube should allow you to use that sound on their system. Let us know if there is anything we can help from here. 

-EB