Refund for a stock item

Forum|Forum|3 years ago
December 21, 2022
2 replies
1233 views

Hi Adobe, I recently licensed a template: number 461120280 for a before and after project I have to do for a client. The title and the image both give the impression that is exactly what this template is, but it is not. It's not something I can nor want to use. Is there a way to recind the license on this stock item?

Thank you,

Matt

Licensing

This topic has been closed for replies.

Correct answer WendellaBee

A "before and after" effect, which it clearly is not. There is nothing before and after about the asset, amd if it weren't for the fact that the photo shows a before and after and the title says it's a before and after, I wouldn't have wasted my money (credit) on it. But I won't fight it - I understand that Adobe doesn't care that it is misleading and causes confusion/people to buy something they're not getting. As much as I've enjoyed Adobe stock, ill wait out my contract and cancel. It's not worth keeping if I will have to worry about getting what I think I'm getting.

I'm sorry I only wanted to understand what the issue was with the template. It is clear you aren't satisfied with it and I've granted you a replacement license.

WendellaBee

Adobe Employee

What about the template appears to be misleading to you? There is a lot of information in the asset details, I am wondering if you possibly overlooked that information.

M

Matthew24276862cbegAuthor

Inspiring

Hi EvilBugQueen1,

The title, and the image both give the impression that it is a before and after template. In otherwords, I would put in a before photo and a after photo... But that is not what the template it, it is an effect. In the actual template, you put only one image in and it does applies modifications to the photo to add a duotone type affect to it. That is not what the title, photo, or info in the asset details gives an impression of. I will upload a photo of the asset details that shows what it shows...

M

Matthew24276862cbegAuthor

Inspiring

Besides the fact that @WendellaBee granted you the replacement credit, maybe we can help you to achieve your goal, whatever the asset or method is that fulfils your needs.

So, if I understand you correctly, you require a method (or effect) that shows your client two images side by side, which one says before and the other after?

Abambo, I appreciate the offer to help find a method that will work. After searching the stock assests, there didn't appear to be one which accomplished that and I made my own template (I was hoping to save time with Adobe Stock).

You are correct in your understanding of what I needed. I uploaded a finished example of what I ultimately came up with, and, if there is a stock item that would do that and I missed it, I would love to have it to save time in the future.

Thanks,

Matt

Abambo

Community Expert

And what is precisely the problem with this asset?

There is no way to unlicence an item, but if an asset is not at the quality it should be, after a review, you will get a replacement credit. You should allow for more time, as I do not exactly know if @Contributor1 is available during the holiday season.

ABAMBO | Hard- and Software Engineer | Photographer

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