Good day! I cancelled my Adobe Stock subscription last February 18, 2023 (PH Time) and Adobe stated that it will be refunded within five (5) business days. Now, it is already February 25, 2023, 7 days since I cancelled my subscription yet the refund is still not reflecting on my bank account. I will just like to ask if when could I possibly get it? Thank you!
[Moderator moved the thread to the correct forum]
Well, they do, apparently. Because they did. Are you calling me a liar? I'm well within the return time limit for everything I have signed up for intentionally, and for Stock, I did not...someone (expletive deleted by a moderator), but it wasn't me. So yeah, it basically feels like theft. Thanks for the support though Jill. Why don't you go back to experting your community.
Well, they do, apparently. Because they did. Are you calling me a liar?
By @TWWC
Nobody is calling you a liar. If you subscribed from the web, you expicitly accepted the terms and conditions. You got a confirmation by e-mail with the terms and conditions.
If something wen't wrong with your subscription, you can check that e-mail and correct.
Adobe cancels and refunds your subscription if you are well in the terms for the cancel. If you cancel outside the window via customer service, Adobe may accept the cancellation on a goodwill basis. This does not necessarily mean that the error was with Adobe. However, the important thing is that you as a customer are satisfied and your request has been positively evaluated.
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