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Dominic28791773znc9
Participant
March 9, 2023
Answered

Refund? Image with watermark remains after download

  • March 9, 2023
  • 2 replies
  • 299 views

I licensed the following image. 

https://stock.adobe.com/images/blantons-bourbon/230898336?asset_id=230898336

For some reason no matter what I do there is always the "Photo Barrel" watermark on the picture. I looked at this help forum and found others talking about downloading photos and the watermark remains but nothing was helpful. This doesn't appear to be the standard Adobe watermark, this is something the photographer put on there? If so, I have no idea why it would even be offered for license in Stock if it can't be removed. How do I confirm that there is no way to download this and/or get a refund?

Thank you

 

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and agree it looks like a photographer watermark that shouldn't have made it through our moderation. Due to the type of license I don't have the ability to grant a replacement or refund, you will need to contact customer care with the details I've listed below. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 11, 2023
quote

If so, I have no idea why it would even be offered for license in Stock if it can't be removed.

 


By @Dominic28791773znc9

The moderation accepted this picture by error. But it's an older addition to the database, probably from before this was Adobe Stock.

ABAMBO | Hard- and Software Engineer | Photographer
C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
March 9, 2023

Hello, I've verified the issue and agree it looks like a photographer watermark that shouldn't have made it through our moderation. Due to the type of license I don't have the ability to grant a replacement or refund, you will need to contact customer care with the details I've listed below. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

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