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Sorrelfox
Participant
November 25, 2022
Question

Refund misleading Adobe Stock 'template' image

  • November 25, 2022
  • 2 replies
  • 260 views

Hi - I've just licensed an email 'template' from Adobe Stock, and despite it being downloadable as .AI/.EPS, it's a flat image with no layers or separate objects, making it completely useless as a template.

 

Here's a link to the image on Adobe Stock: https://stock.adobe.com/uk/images/multipurpose-creative-business-promotional-email-newsletter-template/368387661

 

Please can someone help me get a refund for the asset credit I spent on it?

 

Many thanks,

Laura

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 29, 2022

It appears that the contributor is offering to you that this file can be used as an email template which in this case will only be available as a jpeg or Adobe Illustrator file. Titles are created by the contributors. You should be looking for true templates under the Templates header. These templates can be used in Creative Cloud applications. If you are ever uncertain you can confirm the file type under the file details. Templates have file extensions ending in a "t" like, ".psdt" or ".mogrt".

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 25, 2022

Did you open the asset with the latest version of Adobe Illustrator? Did you download the asset as a vector file and not a JPEG file?

 

 

ABAMBO | Hard- and Software Engineer | Photographer
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