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Refund misleading Adobe Stock 'template' image

New Here ,
Nov 25, 2022 Nov 25, 2022

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Hi - I've just licensed an email 'template' from Adobe Stock, and despite it being downloadable as .AI/.EPS, it's a flat image with no layers or separate objects, making it completely useless as a template.

 

Here's a link to the image on Adobe Stock: https://stock.adobe.com/uk/images/multipurpose-creative-business-promotional-email-newsletter-templa...

 

Please can someone help me get a refund for the asset credit I spent on it?

 

Many thanks,

Laura

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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Did you open the asset with the latest version of Adobe Illustrator? Did you download the asset as a vector file and not a JPEG file?

Abambo_0-1669389884693.png

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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It appears that the contributor is offering to you that this file can be used as an email template which in this case will only be available as a jpeg or Adobe Illustrator file. Titles are created by the contributors. You should be looking for true templates under the Templates header. These templates can be used in Creative Cloud applications. If you are ever uncertain you can confirm the file type under the file details. Templates have file extensions ending in a "t" like, ".psdt" or ".mogrt".

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