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Participant
April 10, 2024
Question

Refund on image license

  • April 10, 2024
  • 3 replies
  • 158 views

I accidentally downloaded the wrong stock image.  Is it possible to be credited the 1 license it used?  Thank you.

    This topic has been closed for replies.

    3 replies

    Jill_C
    Community Expert
    Community Expert
    April 10, 2024

    Please post the asset number for which you are requesting a credit. Then, an Adobe employee can be alerted to assist you.

    Jill C., Forum Volunteer
    John T Smith
    Community Expert
    Community Expert
    April 10, 2024

    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Abambo
    Community Expert
    Community Expert
    April 11, 2024

    @John T Smith,

     

    The stock forum is an exception to the rule. 

    ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    Community Expert
    April 10, 2024

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Stock forum