regarding early termination fee

Question

my account was auto updated for 2 months which i was unaware, so i went and read the terms and condition for refund, it shows that before 14 days of the payment it will be refunded. so i used the first month assest, and with the 10 assest remaining which is of second month. i tried to cancel the plan. so, now it ask for early termination fee of 12k something. my purchase was 2300, for that why should i pay termination fee of 12k? could you help.

Abambo · Accepted Answer

I do not know what "auto-update" means, but if you are getting an early termination fee to pay, then you are past the 14 days of the paid subscription. According to the terms, you now have a subscription for a year, cancellable without fee in the last month of your subscription.

I suggest you contact Adobe customer care and see, what can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded