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Reimbursement

New Here ,
Dec 24, 2022 Dec 24, 2022

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Greetings,

I used the trial for Adobe Stock but I'm not going to use the product in the coming future. I received a charge on 12/21/2022 for the first month, I believe, but I want to cancel it and get reimbursed as I did not use it after the trial period and just 3 days has passed.

Thank you for your assistance and happy holidays.

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correct answers 1 Correct answer

Community Expert , Dec 25, 2022 Dec 25, 2022

Go to https://account.adobe.com/plans and click “manage plan”. You can cancel there. You will get an e-mail that the plan has been cancelled, and you will get reimbursed in the next 5 working days (14 days cancel rule after first charge).

 

If you have trouble to self-cancel, contact Adobe customer service, and they will cancel for you. On the link above, you can check if the plan has been cancelled, and you will get an e-mail of the cancel.

 

Adobe customer care can be contacted by beginning a

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Community Expert ,
Dec 25, 2022 Dec 25, 2022

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Go to https://account.adobe.com/plans and click “manage plan”. You can cancel there. You will get an e-mail that the plan has been cancelled, and you will get reimbursed in the next 5 working days (14 days cancel rule after first charge).

 

If you have trouble to self-cancel, contact Adobe customer service, and they will cancel for you. On the link above, you can check if the plan has been cancelled, and you will get an e-mail of the cancel.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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