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Nicholas Nicolaou
Participant
April 12, 2023
Answered

Remove accidental stock image license

  • April 12, 2023
  • 2 replies
  • 814 views

Why can I not remove this image, I dont want to use adobe stock, I have not signed up for trial. I accidentally clicked an image to see how it works, there was no confirmation and Adobe stock image is now not removable from my plan image number #482292579 - image is not being used anywhere. Please remove as I even tried to cancel my subscription but decided against it and now I am writing in forums as there is no way to contact adobe directly to get this resolved, what a headache - please help!

This topic has been closed for replies.
Correct answer Liza5C0C

Hi Nicholas, 

I dont see any Adobe Stock subscription linked to the Adobe IDs you are using on the forum. Please note that the image you licensed is free and does not require you to have a subscription.

2 replies

L
Liza5C0CCorrect answer
Participating Frequently
April 12, 2023

Hi Nicholas, 

I dont see any Adobe Stock subscription linked to the Adobe IDs you are using on the forum. Please note that the image you licensed is free and does not require you to have a subscription.

    N
    Nicholas NicolaouAuthor
    Participant
    April 12, 2023

    I do have an Adobe subscription but not with Adobe Stock but I can action it as a trial within my subscription - however the image is downloadable if I wish onto my hard drive and I presume I can download other images from Adobe stock - how is that possible ? or are the images Free but if used then a payment has to be made ? Either way I would like the image removed from my account just in case I get billed for it within my subscription that I have. If you can let me know please or give further info ? Regards.

    L
    Liza5C0C
    Participating Frequently
    April 12, 2023

    Adobe Stock has a collection of free assets which are free of charge. The asset you licensed falls under this category.

    The asset cannot be unlicensed. However, you can remove the asset from any downloads or libraries on your end if you wish to do so. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 12, 2023

    yes, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    ===============================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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