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Remove accidental stock image license

New Here ,
Apr 12, 2023 Apr 12, 2023

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Why can I not remove this image, I dont want to use adobe stock, I have not signed up for trial. I accidentally clicked an image to see how it works, there was no confirmation and Adobe stock image is now not removable from my plan image number #482292579 - image is not being used anywhere. Please remove as I even tried to cancel my subscription but decided against it and now I am writing in forums as there is no way to contact adobe directly to get this resolved, what a headache - please help!

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correct answers 1 Correct answer

Adobe Employee , Apr 12, 2023 Apr 12, 2023

Hi Nicholas, 

I dont see any Adobe Stock subscription linked to the Adobe IDs you are using on the forum. Please note that the image you licensed is free and does not require you to have a subscription.

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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yes, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

===============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi Nicholas, 

I dont see any Adobe Stock subscription linked to the Adobe IDs you are using on the forum. Please note that the image you licensed is free and does not require you to have a subscription.

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New Here ,
Apr 12, 2023 Apr 12, 2023

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I do have an Adobe subscription but not with Adobe Stock but I can action it as a trial within my subscription - however the image is downloadable if I wish onto my hard drive and I presume I can download other images from Adobe stock - how is that possible ? or are the images Free but if used then a payment has to be made ? Either way I would like the image removed from my account just in case I get billed for it within my subscription that I have. If you can let me know please or give further info ? Regards.

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Adobe Stock has a collection of free assets which are free of charge. The asset you licensed falls under this category.

The asset cannot be unlicensed. However, you can remove the asset from any downloads or libraries on your end if you wish to do so. 

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New Here ,
Apr 12, 2023 Apr 12, 2023

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Thanks - so are you saying I can download and use these images for free without being charged ? - if so how many can I download and use and what is the point of a subscription to Adobe stock ?

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Adobe Employee ,
Apr 14, 2023 Apr 14, 2023

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To discover additional information about free assets, please navigate to the "Free Collection Assets" tab: https://helpx.adobe.com/stock/faq.html#:~:text=The%20Adobe%20Stock%20free%20collection,.adobe.com%20...

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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Thanks - so are you saying I can download and use these images for free without being charged ? - if so how many can I download and use and what is the point of a subscription to Adobe stock ?


By @Nicholas Nicolaou

Adobe has in its collection numerous free assets. You can license those and use them as you wish in the limits of the licensing terms. Free assets come with similar licences as for pay assets, so you can also use them commercially. You can licence as many free assets as you want.

 

So, what is the point of a subscription? Well, not all the assets are for free and if you want or need a specific asset, you will need either credit packs or you will need a subscription. I would say that professionals prefer the subscription, as hobbyists and students can work well will the free assets.

 

Kindly note that you are always bound to the terms of your licence: https://community.adobe.com/t5/stock-discussions/links-for-licensing-terms/td-p/11366788

 

Free does not mean: use without limits! 😉

ABAMBO | Hard- and Software Engineer | Photographer

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