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Answered

Request for Reinstatement of Contributor Account ID 211087851

Forum|Forum|1 year ago
October 26, 2024
3 replies
1769 views

Dear Adobe Support Team,

I hope this message finds you well. I am writing to express my concern regarding the deactivation of a contributor's account, ID 211087851, registered under the name Dimas Rizki Pratama. I have consistently used this contributor's designs for my work on Adobe Express, and I have found them to be incredibly valuable for my creative projects.

The recent deactivation of this account has caused significant difficulties in my design workflow. I would greatly appreciate it if you could reconsider the decision and reinstate the account. As a loyal Adobe Express user, I rely on the quality and uniqueness of the contributions from this designer, and their absence has noticeably impacted my productivity.

Please let me know if any further information is needed or if there are any specific reasons for the deactivation that can be addressed. I trust that Adobe values its users' experiences and the contributors who help make the platform exceptional.

Thank you for your time and attention to this matter. I look forward to a positive resolution.

Best regards,
eki

This topic has been closed for replies.

Correct answer daniellei4510

You are not addressing Adobe here but contributors. If the individual you mentioned has had their count deactivated, they need to speak for themselves in any case. The account will remain closed pending an investigation, which could take days or weeks, assuming the account will be reactivated at all.

Abambo

Community Expert

I recommend that you go back to your client and explain that the assets you have selected are no more available to you and that you unfortuneatly need to select different assets. An Adobe investigation for suspicious activity can be lengthy and I would assume that the client won't wait for the end of that investigation. It may even be that the account stays blocked and you will never get access to those assets.

ABAMBO | Hard- and Software Engineer | Photographer

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Dimas5DEF

Participating Frequently

Dimas Rizki Pratama - Contributor (ID 211087851)

Hello everyone, I am the contributor mentioned in this discussion. Thank you for your attention.

I would like to clarify that my account on Adobe Stock has been suspended by Adobe, and I no longer have access to the files I had uploaded there. These files are hosted entirely on Adobe Stock, so I am unable to provide direct access to users, even though I would like to help.

I received an email from Adobe Stock on October 25th, informing me that my account had been deactivated due to suspicious activity. Honestly, I was disappointed when I received that email. Perhaps it was because Eki used too many of my assets, or for another reason—I am not entirely sure.

Shortly after, I received a DM on Instagram from Eki explaining the situation, and I was truly surprised by the issue. I fully understand Eki's frustration, especially as many files were being used for projects that had already been agreed upon with his clients. However, due to Adobe's policies, I do not have access to the files unless my account is reinstated.

I sincerely hope that Adobe will reconsider and restore my account, allowing users like Eki, who have consistently used my assets, to access the necessary files.

Thank you for your understanding and support.

Best regards,
Dimas Rizki Pratama

daniellei4510

Community Expert

Is your account still under investigation or have you received noticed that it has been permanently disabled?

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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Dimas5DEF

Participating Frequently

I recently received communication from Adobe Stock informing me that my contributor account was deactivated due to suspicious activity. They referred me to their Submission Guidelines for more information on the possible reasons for this action.

Additionally, Adobe Contributor Support (Case ID: 00323586) provided me with further instructions, including the option to appeal the decision or pursue an out-of-court resolution. I am currently in the process of reviewing these options and will be following the necessary steps to resolve the issue.

At this stage, my account is still under investigation. I will update the community once I have more information or if there are any changes to the status of my account.

daniellei4510

Correct answer

Community Expert

You are not addressing Adobe here but contributors. If the individual you mentioned has had their count deactivated, they need to speak for themselves in any case. The account will remain closed pending an investigation, which could take days or weeks, assuming the account will be reactivated at all.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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eki_7834Author

Participating Frequently

Now I have trouble downloading my design results that are in Adobe Express that have been agreed by my client, there are many assets that my client likes and have a deal now I want to download it I can't and I check the contributor account is lost.

daniellei4510

Community Expert

Do you even know the contributor? Are you sure they didn't cancel their account on their own?

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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