Rude, unhelpful support

[Petrus & Associates, LLC]

I just got off the phone with Adobe support. I was attempting to cancel my Adobe Stock account. The guy asked why I was cancelling. I said "I don't use if enough to justify its expense." He replies, "I see that you have used all of your allocated photos, so that is not the reason." Seriously? I explained that I had downloaded all of my allocated stock images (mostly abstract background art) within the last two days because it said that I would lose them otherwise if I cancelled. Then, he tries to charge me over $100 to cancel, despite that fact that I had already been paying on it for a full year. I guess I'm getting screwed by the fine print - all I remember from signing up was "30 day trial, cancel any time." – very unhappy with Adobe customer service.

[Beverley Gray · Accepted solution]

Hi there

I'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.

A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe

Thanks for your feedback.

Kind regards

Bev

[Petrus & Associates, LLC]

I received a followup phone call and Adobe resolved my issue. Thank you.

[Despair28199022axqw]

Sucks to see this is a recurring thing, I've also just dealt with very rude customer support last night

[WendellaBee]

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