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I just got off the phone with Adobe support. I was attempting to cancel my Adobe Stock account. The guy asked why I was cancelling. I said "I don't use if enough to justify its expense." He replies, "I see that you have used all of your allocated photos, so that is not the reason." Seriously? I explained that I had downloaded all of my allocated stock images (mostly abstract background art) within the last two days because it said that I would lose them otherwise if I cancelled. Then, he tries to charge me over $100 to cancel, despite that fact that I had already been paying on it for a full year. I guess I'm getting screwed by the fine print - all I remember from signing up was "30 day trial, cancel any time." – very unhappy with Adobe customer service.
Hi there
I'm sorry to hear you had a poor experience with our support team. This will be highlighted to the team manager.
A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion. Legal subscription terms | Adobe
Thanks for your feedback.
Kind regards
Bev
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Hi there
I'm sorry to hear you had a poor experience with our support team. This will be highlighted to the team manager.
A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion. Legal subscription terms | Adobe
Thanks for your feedback.
Kind regards
Bev
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I received a followup phone call and Adobe resolved my issue. Thank you.
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Sucks to see this is a recurring thing, I've also just dealt with very rude customer support last night
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I am sorry about any difficulty you've had with our customer support team. If you need to contact customer support please refer to this case number ADB-27906674-P8Q9. If you have questions about Rush please post in https://community.adobe.com/t5/premiere-rush/ct-p/ct-premiere-rush?page=1&sort=latest_replies&lang=a....