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Rude, unhelpful support

Community Beginner ,
Nov 22, 2017 Nov 22, 2017

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I just got off the phone with Adobe support. I was attempting to cancel my Adobe Stock account. The guy asked why I was cancelling. I said "I don't use if enough to justify its expense." He replies, "I see that you have used all of your allocated photos, so that is not the reason." Seriously? I explained that I had downloaded all of my allocated stock images (mostly abstract background art) within the last two days because it said that I would lose them otherwise if I cancelled. Then, he tries to charge me over $100 to cancel, despite that fact that I had already been paying on it for a full year. I guess I'm getting screwed by the fine print - all I remember from signing up was "30 day trial, cancel any time." – very unhappy with Adobe customer service.

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correct answers 1 Correct answer

Adobe Employee , Nov 23, 2017 Nov 23, 2017

Hi there

I'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.

A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe

Thanks for your feedback.

Kind regards

Bev

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi there

I'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.

A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe

Thanks for your feedback.

Kind regards

Bev

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Community Beginner ,
Nov 24, 2017 Nov 24, 2017

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I received a followup phone call and Adobe resolved my issue. Thank you.

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Sucks to see this is a recurring thing, I've also just dealt with very rude customer support last night

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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LATEST

I am sorry about any difficulty you've had with our customer support team. If you need to contact customer support please refer to this case number ADB-27906674-P8Q9. If you have questions about Rush please post in https://community.adobe.com/t5/premiere-rush/ct-p/ct-premiere-rush?page=1&sort=latest_replies&lang=a....

EBQ

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