Skip to main content
P
Petrus & Associates, LLC
Participant
November 22, 2017
Answered

Rude, unhelpful support

  • November 22, 2017
  • 2 replies
  • 451 views

I just got off the phone with Adobe support. I was attempting to cancel my Adobe Stock account. The guy asked why I was cancelling. I said "I don't use if enough to justify its expense." He replies, "I see that you have used all of your allocated photos, so that is not the reason." Seriously? I explained that I had downloaded all of my allocated stock images (mostly abstract background art) within the last two days because it said that I would lose them otherwise if I cancelled. Then, he tries to charge me over $100 to cancel, despite that fact that I had already been paying on it for a full year. I guess I'm getting screwed by the fine print - all I remember from signing up was "30 day trial, cancel any time." – very unhappy with Adobe customer service.

      This topic has been closed for replies.
      Correct answer Beverley Gray

      Hi there

      I'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.

      A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe

      Thanks for your feedback.

      Kind regards

      Bev

      2 replies

      D
      Despair28199022axqw
      Participant
      February 1, 2023

      Sucks to see this is a recurring thing, I've also just dealt with very rude customer support last night

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      February 1, 2023

      I am sorry about any difficulty you've had with our customer support team. If you need to contact customer support please refer to this case number ADB-27906674-P8Q9. If you have questions about Rush please post in https://community.adobe.com/t5/premiere-rush/ct-p/ct-premiere-rush?page=1&sort=latest_replies&lang=all&tabid=all.

      Beverley Gray
      Beverley GrayCorrect answer
      Inspiring
      November 23, 2017

      Hi there

      I'm sorry to hear you had a poor experience with our support team.  This will be highlighted to the team manager.

      A cancellation fee would apply if you decide to cancel an annual plan before the end of the contract period, & I understand the agent agreed to waive the fee on this occasion.  Legal subscription terms | Adobe

      Thanks for your feedback.

      Kind regards

      Bev

      P
      Petrus & Associates, LLCAuthor
      Participant
      November 25, 2017

      I received a followup phone call and Adobe resolved my issue. Thank you.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices