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Participant
February 21, 2022
Answered

Says "100% Editable Text", but I have no way to edit??

  • February 21, 2022
  • 3 replies
  • 1876 views

I purchased this image (an AI file) and it claimed to be "100% Editable Text," and "Easy Usage"... but I'm assuming I have no way to edit (please see screenshot)?  This is so frustrating!!!

 

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Correct answer Contributor1

Since I cannot use this asset, would our account be eligible for a credit? Thanks in advance for your help here.


Hello, I've verified the issue and granted you a replacement credit. This asset should have already been removed, my apologies.  I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

3 replies

Participating Frequently
November 3, 2022

I just downloaded this very same graphic and I find it uneditable as well. Now I am here because I was searching for some help and it is ironic that this is the very same asset.

Participating Frequently
November 3, 2022

The asset in question is 314178437

Legend
April 20, 2022

So far as I can see, stock vectors cannot have editable text. I'd love to hear otherwise, but there seem to be countless stock graphics making this false claim. Seems that it would be easy for reviewers to detect. 

Abambo
Community Expert
Community Expert
April 20, 2022

You can contribute vector files with editable text. The font should be limited to an open source or preferably (as we are here with Adobe) to an Adobe font. But many assets have outlined fonts, which are obviously not editable text.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
February 22, 2022

No, it's not editable. Indeed, it requires you to rebuild the effect, which is not what the description suggests. Calling @Contributor1 for further investigation.

ABAMBO | Hard- and Software Engineer | Photographer
mcabreraAuthor
Participant
February 22, 2022

Thank you.  It's very disheartening people feel like they need to lie like this.

Abambo
Community Expert
Community Expert
February 22, 2022

This won't make them happy, as the asset will be checked and deleted. It's more the problem that the user spends much time getting the asset he or she looks for, and then learns that it is unusable.

ABAMBO | Hard- and Software Engineer | Photographer