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M
mcabrera
Participant
February 21, 2022
Answered

Says "100% Editable Text", but I have no way to edit??

  • February 21, 2022
  • 3 replies
  • 1876 views

I purchased this image (an AI file) and it claimed to be "100% Editable Text," and "Easy Usage"... but I'm assuming I have no way to edit (please see screenshot)?  This is so frustrating!!!

 

 

[moderator edited topics]

    This topic has been closed for replies.
    Correct answer Contributor1

    Since I cannot use this asset, would our account be eligible for a credit? Thanks in advance for your help here.


    Hello, I've verified the issue and granted you a replacement credit. This asset should have already been removed, my apologies.  I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

    3 replies

    I
    ibbykn2
    Participating Frequently
    November 3, 2022

    I just downloaded this very same graphic and I find it uneditable as well. Now I am here because I was searching for some help and it is ironic that this is the very same asset.

      I
      ibbykn2
      Participating Frequently
      November 3, 2022

      The asset in question is 314178437

      G
      Gretchen24120900nz9a
      Participant
      April 20, 2022

      I'm having the same issues here as well with multiple files that say they are 100% editable. I've licensed and tried downloading numerous times from difference browsers, allowing popups, clearing cache etc.

      @Contributor1 

      https://stock.adobe.com/images/smoking-vintage-gothic-old-style-typeface-on-dark-background/95793247

       

      https://stock.adobe.com/images/prometheum-and-vanadium-is-an-ornate-antique-style-font-with-gold-edges-and-3d-depth-classic-old-world-style-reminiscent-of-circus-carnivals-carousels-western-saloons-tattoo-parlor-logos-etc/435943824

       

      https://stock.adobe.com/images/smile-fun-comic-round-yellow-purple-and-line-editable-adobe-illustrator-font-effect-for-kids-display/328358760

       

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 20, 2022

      Did you download the vector versions of the files (as in the settings):

      Your first 2 links look to me as alphabets, that you need to copy and paste into your text. It's not an effect applied to a font. The last one may be a simple outlined font, and then it's not editable for sure.

      ABAMBO | Hard- and Software Engineer | Photographer
      G
      Gretchen24120900nz9a
      Participant
      April 20, 2022

      I did downloaded as a vector, but unfortunately it is flattened, and I can't seem to edit it in any capacity what so ever. I've never had an issue before, this is the first time, and seems like I'm really striking out today.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 22, 2022

      No, it's not editable. Indeed, it requires you to rebuild the effect, which is not what the description suggests. Calling @Contributor1 for further investigation.

      ABAMBO | Hard- and Software Engineer | Photographer
        M
        mcabreraAuthor
        Participant
        February 22, 2022

        Thank you.  It's very disheartening people feel like they need to lie like this.

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 22, 2022

        This won't make them happy, as the asset will be checked and deleted. It's more the problem that the user spends much time getting the asset he or she looks for, and then learns that it is unusable.

        ABAMBO | Hard- and Software Engineer | Photographer
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