Search "find similar" from pictures does not work

Forum|Forum|4 years ago
November 2, 2021
3 replies
1878 views

Hi,

Is it me, or the search function when dropping image file and finding similar - has not been working for a couple of weeks now ?

"An error occurred. Please try again later." that's all what I get. Tried drag and drop, upload picture - result is the same.

Search

This topic has been closed for replies.

PowerChordAhoy!

Participant

Came here looking for a solution but found none. However, reading through some of the suggestions and lists of thing people tried to do to fix it, I ditched Safari (cos I'm a Mac user) and used Chrome instead.

It worked.

Maybe Adobe dislikes Safari?

J

joon.Stock

Participating Frequently

We like to let you know that we identified where the issue is happening and will be working on addressing it.

Best regards

S

Sarah5E30

Participant

HI, is there any update on this?i am in the same situation - using safari. I'v ebenver been able to tuse the feature and have tried multiple avenues.

M

mic66076849

Participant

It's not working for me either, it's very annoying.

Abambo

Community Expert

Sorry @mic66076849 , @Eugene5E46 , @decodetales , but I think that you should answer @joon.Stock 's question when you want to get a chance for a solution. https://community.adobe.com/t5/stock-discussions/search-quot-find-similar-quot-from-pictures-does-not-work/m-p/12493148#M61239

ABAMBO | Hard- and Software Engineer | Photographer

F

fishbloodstiffs

Participating Frequently

I am also getting this same problem. Instead of the camera icon there is just an icon that looks like two pieces of paper and a magnifying glass, when I click on that and drop the image into the upload window, the error message "something went wrong, try again later." Like the others I have tried multiple browsers cleared all caches and cookies and it is still the same. I eventually managed to speak to someone on the phone and he admitted he has the same problem and tried to transfer me to technical support but I was left on hold till the call disconnected.

Is there a solution for this please?

attached is a screenshot of what I am seeing on the website.

J

joon.Stock

Participating Frequently

Can you share the steps you ran into the issue? We like to see where (in our site) this is happening.

Thank you,