Searching issues (PLEASE HELP ME! :o(.....)

[Evecmoi]

Hi! Can someone can help me please?

I have this problem since at least 1 month and it drive me crazy!!!!

Please, do this test for me (you don't need a subscription to do the test) :

STEP 1 : Go to this image on Adobe Stock : 92717872

STEP 2 : Click on it and choose «See more» at the right bottom

STEP 3 : Go completely to the bottom (there's 4 pages of similars pictures)

STEP 4 : Click to see page 2 or «Next»

RESULT FOR ME : I have a new page with this message : Sorry, no results were found with that term.

(sometime it redirect me on an other page with absolutely no link with my research)

It's the same thing for each images! I have 108 credits and I can't search images that I want.

Adobe support told me «Please note that we weren’t able to reproduce this issue and hence it seems to be a browser specific issue.»

But I know 4 person that expect the same issue and I have the problem with Safari and Google Chrome. (OS 10.9.5)

Maybe if we're many they will try to find what's happen?

Thank you very much!

[WendellaBee]

Thank you for your patience and confirming it's working for you!

EBQ

[asmitap15061228]

Hello,

I have just checked my adobe stock account and the "next pages" are working but my "find similar page is not working properly. It just shows me the same images of the same model not any other images similar to that model.

Please let me know when you have solve this issue.

Thank you

kind Regards

Asmita

[twaritar3263062]

Hi Asmita,

Could you please help me with the image numbers you are referring to?

Regards,

Twarita

[asmitap15061228]

Its will mutliple images not just one... wen i click on a image.. and then click find similar it doesnt give me any similar images

Sent from my iPhone

[WendellaBee]

Hi Asmita,

Could you give the steps that can reproduce this for us? I can then pass it on to our engineering team.

Thank you,

EBQ