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S
seongk42874485
Participant
January 25, 2018
Answered

SOS: Cancel my account and Refund my money back.

  • January 25, 2018
  • 1 reply
  • 850 views

I do not use much the Adobe Stock and it is so much complicated to cancel the account.    I did cancel but still ask for me to pay over $130.  Additionally I already paid last two months even I do not use it.

Please help me to ensure cancel my account without paying rest of amount and refund my money back.

Thank you in advance!

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Sheena,

    Thank you for your help! I did check with customer service and attached chat history with this email.

    Because I do not know on my case reference number.

    Have a nice day!

    Seong W. Kim


    Hi Seong,

    Although the chat transcript did not come through I was able to pull up the case notes for the same.

    The case notes mention that you will be refunded the 2 months charge as well along with the cancellation fee.

    The refund will be credited in your account within 5-7 business days.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    January 25, 2018

    Hi Seong,

    I apologize for the trouble.

    I did check your account and see that you had signed up for the 10 images/month plan which comes with an annual commitment and since your tenure of 1 year is still left, it is showing you a cancellation fee associated if you cancel before the 1 year is finished as per the Legal subscription terms | Adobe

    Also, I checked the Stock subscription details specifically and see that you have used only 1 license from the entire plan.

    Please Contact Customer Care for the cancellation and refund requests.

    Let me know if you face any troubles contacting the support.

    Regards,

    Sheena

    S
    seongk42874485Author
    Participant
    January 26, 2018

    Thank you for your reply!

    However, Adobe charged me $134.96 for the early cancellation. I only used one picture during trial period. I highly disappoint what this company do their business.

    I ask my money back on last two month, $59.98, and the early cancellation fee, $134.96.

    Thank you!

    S
    seongk42874485Author
    Participant
    January 30, 2018

    Hi Seong,

    I apologize for the support experience that you've been through.

    I checked the case notes for your interaction with the support agent and it mentions that you are being refunded the 2 months charge and the cancellation fee as well.

    I request you to wait for the amount to get credited in your bank and update us if there is any miss.

    Regards,

    Sheena


    Sheena,

    Thank you for your help! I did check with customer service and attached chat history with this email.

    Because I do not know on my case reference number.

    Have a nice day!

    Seong W. Kim

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