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P.282975183i2y
Participant
February 9, 2023
Answered

still: cannot merge my Fotalia content with Adobe Stock

  • February 9, 2023
  • 1 reply
  • 595 views

still: cannot merge my Fotalia content with Adobe Stock.

Cannot find contact form to conatact Adobe depending this issue (the solution provided in another post with this topic, does not work: There is no "contact us" link on the bottom of the Fotalia website).

I bought a lot of pictures in fotalia, where are my licenses?

This topic has been closed for replies.
Correct answer Abambo

Please contact Adobe customer care for this. The Fotolia site has been closed now for a couple of years and the automatic synchronization does not work any more if my information is correct.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 9, 2023

Please contact Adobe customer care for this. The Fotolia site has been closed now for a couple of years and the automatic synchronization does not work any more if my information is correct.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
P
P.282975183i2yAuthor
Participant
February 10, 2023

Thanks, but Adobe Customer Care is a joke: Two times I asked for help, two times zhey just disconnected (see the screenshot attached).
Two days ago I found somewhere a contact form (it is a jungle, hard to find contact options) and I wrote them, still no answer.
It´s like Scam: I bought pictures at Fotalia, paid for them and now, after Adobe bought Fotalia, I cannot access my licenses.

 

P
P.282975183i2yAuthor
Participant
February 10, 2023

UPDATE: I found someone from the Adobe Customer Support who stayed in line and found a solution. Many thanks to "Shikha" (screenshot attached). Adobe needs more people like him/her.

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