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Participant
October 25, 2024
Answered

Stock credits not visible for second admin on account.

  • October 25, 2024
  • 1 reply
  • 178 views

One of our clients has two admins on there account but the stock credits only show for one user (see bleow).

Please could someone advise how to make them visible to both?

As you can see from the circled areas the second admins status just reads 'unlimited'

 

Kind Regards

 

Glenn

 

This topic has been closed for replies.
Correct answer Liza5C0C

Hi @defaultz8g63fgqijni - the reason could be that the products haven't been properly assigned in the admin console. If you need any help,  please contact customer care team, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

1 reply

Liza5C0CCorrect answer
Participating Frequently
October 28, 2024

Hi @defaultz8g63fgqijni - the reason could be that the products haven't been properly assigned in the admin console. If you need any help,  please contact customer care team, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.