Stock credits showing on plan but cannot licence an image

New Here ,
Nov 10, 2021 Nov 10, 2021

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I have a creative cloud license and have added Adobe Stock Credits, but I cannot redeem these to purchase images. The credits are showing, but when I try to licence an image, a pop up appears saying

'Welcome Back! Now that you're logged in, please make your selection again.' I have been on with Adobe now for 3 weeks trying to get this issue sorted but I am having zero luck. Please help! Any advice welcome.
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Licensing, Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2021 Nov 12, 2021
This has been fixed, please reach out if you encounter this issue again.

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi @KirstieBUK,

I know what the issue is it. It will take a little time to fix it, but I will let you know when it's resolved.

 

EBQ

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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This has been fixed, please reach out if you encounter this issue again.

EBQ

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