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Stock image download different color than preview

New Here ,
Nov 12, 2020 Nov 12, 2020

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Hi

I've download the image 376889148 preview for design to get licensed after the client approve all.

But when I download the file the colors was different and look bad.

Compare the the preview of the image it was monochromatic and flat.

 

I open in photoshop CC 20.0.10 Release.

I work on Windows 10

 

Thank you.

Roei.

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Adobe Employee ,
Nov 12, 2020 Nov 12, 2020

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Hin RoeiL...,

Thank you for reporting this issue. This is something I'm tracking. I agree the fully license asset is a different color and I've granted a replacement license for the issue.

EBQ

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New Here ,
Nov 14, 2020 Nov 14, 2020

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Hi EvilBugQueen1,

Thank you for replying.

I've fixed that issue via Photoshop, but I'm sure it's not 100% similar to the original image.

I wolde ilke to get a message when the image is fine. I want to redownload the image.

 

Thank's.

RoeiL

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi RoeiL,

I cannot provide any guarantees of when that will be, but I'll do my best to monitor and provide an update if I can.

EBQ

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