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nddesign
Participant
July 21, 2022
Answered

Stock System Error - Cannot License Image with Purchased Credits

  • July 21, 2022
  • 2 replies
  • 941 views

I have 4 already-purchased credits remaining in my Adobe Stock Image account and I want to license and download an image with one of them, but no matter what I try, I get the following error:

 

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

I have gone on chat with Adobe Support twice, and on the phone 3 times (hung up on twice). I have tried:

- turning off my VPN

- signing in and out of my Adobe account

- clearing cache and browser history

- multiple browsers

- multiple computers

- waiting a few hours and trying again, waiting a day and trying again

- trying to license different images

 

Any help would be most appreciated.

 

This topic has been closed for replies.
Correct answer WendellaBee

Ok awesome... I just burned one and it works now! Thank you so much @WendellaBee . Did this result from anything I could have prevented? 


@nddesign, it was nothing you had done, there was a hiccup in a "backend system" and we worked to resolve it. I apologize it wasn't done sooner. If you refresh your browser on the stock site you will see the replacement credit I added.

2 replies

C
Ciccomartino
Participant
July 30, 2022

Hello, I am having the same problem buying one audio worth 1 of my 4 credits available, and I get the same error, no matter whether on the spanish or us website, firefox, edge or chrome, same error all the time. No way contacting the help center, the chat is very much bot-operated, I am looking formard to calling 900810339 on Monday..

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 21, 2022

Hi @nddesign,

I see you've contacted customer care twice. Let me work with them on getting this resolved since I know what the issue is. I'll need to work with a team in another country so it may take a little while.

N
nddesignAuthor
Participant
July 21, 2022

Thank you @WendellaBee much appreciated! 

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
July 26, 2022

Ok awesome... I just burned one and it works now! Thank you so much @WendellaBee . Did this result from anything I could have prevented? 


@nddesign, it was nothing you had done, there was a hiccup in a "backend system" and we worked to resolve it. I apologize it wasn't done sooner. If you refresh your browser on the stock site you will see the replacement credit I added.

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