Stock Website Always gives me 403 Forbidden

[Graham15C2]

Hi, I can't access stock.adobe.com on any of my devices. I always get:

Error 403 Forbidden

Forbidden

Guru Mediation:

Details: cache-sna10732-LGB 1623923537 4271251102

---

Varnish cache server

I have tried in multiple browsers. I have tried loading it from InDesign and Creative Cloud Desktop. Same problem. 

I can go to any other adobe site, including https://contributor.stock.adobe.com/ with no problem.

Please help. Thank you.

[WendellaBee · Accepted solution]

Hi @Graham15C2,

I am sorry you are encountering this issue. Let's see if we can figure this out. Do clear your browser history when trying the following:

• Have you tried accessing https://stock.adobe.com from a different network?
• Are you running any plugins or extensions in your browser? Can you disable these and try accessing the site?
• Are you running any anti-virus in your browser? Can you disable the anti-virus and try again?
• Can you access the site without signing into the site? What happens after you sign in?

Please let me know your results as what you discover will certainly help others who might encounter this issue.

[WendellaBee]

Oh I see that you are in Canada, can you access the Canadian site: https://stock.adobe.com/ca vs. https://stock.adobe.com/

[Graham15C2]

Hi! Thanks for the help.

For future reference, I had to specifically use stock.adobe.com/hk/  and then it worked. I'm working out of China and without the /hk/, it never worked.

Similar to what the other person suggested for /ca/ 

Thanks all!

[WendellaBee]

I'm glad you found a solution.